Return Window & Eligibility
You may return unopened and unused products within 30 days of purchase with the original invoice or receipt. Items must be in resalable condition.
Refund Method
Non-Returnable Items & Exceptions
Certain products are not eligible for return, including but not limited to trading cards, blind box or blind bag items, discontinued stock, and final sale merchandise.
Return Shipping
Customers are responsible for return shipping costs when sending items back to us.
How to Return
Returns can be made by visiting the store with the item, invoice, and payment card used. Our team will assist with the refund process promptly.
Using this information
Read this page together with the description of the item you are considering. Its wording helps explain store information without changing a condition stated elsewhere. If something remains unclear before an order, ask mastermindtoys Store for clarification.
Preparing your request
A clear request makes the relevant subject easier to identify. Mention the item, order reference or part of this page connected with your question. Use [email protected] or +1 6725152417 and keep a copy of the message you send.
This store’s return settings
Request an eligible return within 30 days after delivery. Approved refunds are processed within 7 business days; the customer pays ordinary eligible return-shipping costs. Restocking fee setting: none. Original shipping is generally non-refundable, subject to law and store error. These store settings override different manufacturer instructions. Request instructions from [email protected]; store address: 5425 shortcut Rd, Vancouver, BC, V6T 0E1, Canada.